Compliance with Privacy Regulations

We adhere to all applicable privacy laws and principles that govern the collection, usage, disclosure, storage, and protection of personal information. This Privacy Policy may be updated periodically, and the latest version is always available on our official website.

Applicability of this Privacy Policy

This Privacy Policy pertains to all entities affiliated with CX International, collectively referred to as "we," "us," or "our." This includes our main company, subsidiaries, and brands associated with CX International.

Defining Personal Information

Personal information encompasses data that can be used to identify you, such as your name, gender, date of birth, address, employer information, telephone number, or email address.

Types of Personal Information We Collect

We may gather personal information, including but not limited to your name, gender, date of birth, address, telephone number, and email. Additionally, our website may automatically collect information about your computer hardware and software, such as IP address, browser type, access times, and referring website addresses. This data is utilised for website operation, service quality enhancement, and maintenance.

Financial information, such as credit card numbers, is neither collected nor retained by us, as financial institutions handle such data with their privacy policies. Beware of fraudulent email requests seeking sensitive personal information, and promptly notify our Privacy Officer of any suspicious activity.

Purpose of Collecting Personal Information

We gather personal information as required by law and primarily for the following purposes: Providing tailored products, services, or offers for your benefit. Enhancing communication with you. Improving your overall experience. Conducting re-marketing, traffic, demographics, and interest reporting (see Cookies section below). Notifying you about new products, services, promotions, and events. Your personal information will be used only for the intended purpose for which it was provided.

Methods of Collecting Personal Information

We collect personal information directly from you, with your explicit consent. Consent for marketing activities, for instance, may be provided by checking a designated box. Information may also be collected through interactions such as making purchases, inquiries, participation in competitions, using our website or applications, phone interactions, or in-store visits.

Your Choice in Providing Personal Information

While providing personal information is voluntary, it may affect our ability to offer products, services, or communication tailored to your needs. You can manage cookies through your web browser settings, but this might impact website functionality.

Disclosure of Personal Information

Your personal information will be handled in accordance with this Privacy Policy. We may disclose your information to:

• Fulfil the purpose for which it was collected. Facilitate business transactions (e.g., business sale). Enforce legal rights, prevent fraud, or illegal activity.
• Engage third-party service providers (e.g., technology, marketing).
• Comply with legal requirements. Reasonable steps will be taken to ensure your information is treated in line with privacy laws, even if disclosed to third parties. Some service providers may be located abroad, and by interacting with us, you consent to overseas transfers of your information.

Accessing, Correcting, and Deleting Personal Information

You can request access, correction, updating, objection to processing, or deletion of your personal information by contacting our Privacy Officer. Proof of identity will be required for access. If information is incorrect or you want it deleted, you can also unsubscribe online or contact our Privacy Officer.

Security of Personal Information

Appropriate measures are in place to prevent unauthorised access, loss, or misuse of personal information. Electronic and hardcopy storage methods are utilised, though internet transmission carries inherent risks. We strive to maintain information integrity and security, promptly addressing breaches if they occur.

Data Retention and Disposal

Personal information will be retained for the necessary processing period based on its nature and purpose. Information no longer required will be securely destroyed or de-identified.

Data Security Breach

In case of a suspected data security breach, we have established procedures to notify you and relevant authorities as required by law.

Cookies and Tracking Technologies

Cookies are used to personalise your experience, including storing shopping contents and recording visited areas and purchased products. Cookies aid in understanding browsing behaviour, improving the website, and offering targeted content.

• Third-party services like Google may use cookies for remarketing, traffic analysis, demographics, and interest reporting.
• Links for opt-out options are provided to manage cookies.

Minors Under 18

We do not knowingly collect personal information from individuals under 18 without parental or guardian consent. If you're under 18, do not provide personal information without proper consent.

Contact Us

If you have questions, concerns, or complaints regarding our Privacy Policy, please contact us through our designated channels.

• Chat/Webform
• Via our Help Center Mail: The Privacy Officer, CX International, Building 1, Parc Du Cap Mispel Road, Bellville Cape Town, Western Cape, 7530, South Africa.
• Email: info@cx-international.net
• Last Updated: 21 August 2023