- Call Us: +27 (0) 21 879 1915
- Email Us: info@cx-international.net
09:00 - 18:00 (SAST)
EMPOWERING BUSINESSES AROUND THE WORLD
CX International provides Global Business Services with complete Customer Lifecycle Management with true Omni-Channel capability, a range of IT Services and Shared Service Support Functions.
We Predict The Future By Creating It
We are passionate about delivering Industry leading “Customer Experience” solutions. With our parent company headquartered in Dubai and operational delivery out of our world-class South African facilities in Cape Town and Durban we service our growing international client portfolio across a wide range of business types.CX International provides Global Business Services with complete Customer Lifecycle Management with true Omni-Channel capability, a range of IT Services and Shared Service Support Functions.
WE ARE PASSIONATE ABOUT DELIVERING
INDUSTRY LEADING CUSTOMER EXPERIENCE SOLUTIONS.
LOCATIONS
Our Story
Founded in 2018 as “DBC International”, which operated as an offshore captive contact centre.
Serving as an extension of an established and leading UK Business Energy Solutions company, DBC provided a telesales function during the first 2 years.
In 2020 DBC added to the service offering by introducing back-office lead generation, back-office admin and IT support functions.
2021 saw the greatest transformation following the acquisition by CX Global, a name change to CX International and a transition to a fully-fledged BPO/GBS company by partnering with multiple international clients and
expanding the offering.
WHAT WE DO
We build competent, inspired, highly motivated and engaged teams to exceed expectations. Excellence on every interaction is at the core of everything we do!
Creating world-class facilities, continuous growth of our business & career development opportunities and bolstered with industry leading remuneration models, we develop, attract and retain top talent.
Enhancing both the customer and employee experiences by being at the forefront with cost-effective and fit-for-purpose next-generation technologies, to complement our people agenda and be an employer of choice.
GEOGRAPHIES
SERVICES
COMPLIANCE
Supporting multiple businesses across a diverse range of industry verticals requires strict adherence to a number of compliance frameworks.
WHY SOUTH AFRICA?
- Skilled and young English-speaking workforce
- Sizable regional and domestic market opportunity with growing demand for digital solutions such as mobile payment systems, big data, and analytics.
- Significant cost savings with circa 60-70% lower costs than the UK and Australia, 25- 35% lower than leading CEE locations, with government incentives further reducing costs to bring them in the range of the Philippines and India.
- Sophisticated infrastructure and enabling environment with Government support at national, regional and sectoral levels to boost infrastructure and skills development.
- Global contact centre standards – ISO 18295 based on South African standards. Multiple companies are POPI and GDPR compliant and have achieved ISO certifications.
- Strengthening ICT and digital capabilities with a shift towards tech-enabled value addition to enhance customer experience: Evolving capabilities in omnichannel, customer analytics and next-generation solutions such as cloud, cybersecurity, AI, ML, and big data & analytics.
MEMBERSHIPS
